Privacy Policy

Last updated: November 2025

1. Introduction

Ruxton ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and postal address when you submit enquiry forms or request consultations.
  • Usage Information: Information about how you interact with our website, including pages visited, time spent, and navigation patterns.
  • Technical Information: IP address, browser type, device information, and operating system.
  • Communication Information: Records of correspondence when you contact us via email, phone, or contact forms.

3. How We Use Your Information

We use your information for the following purposes:

  • To respond to your enquiries and provide requested information
  • To arrange nutrition consultations and follow-up sessions
  • To send product information and educational content (with your consent)
  • To improve our website functionality and user experience
  • To comply with legal obligations and enforce our terms
  • To analyse website usage and optimise our services

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Consent: When you provide explicit consent for marketing communications or consultations
  • Legitimate Interests: To operate our business, improve our services, and maintain website security
  • Contractual Necessity: To fulfil service requests and deliver purchased products

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. For detailed information about the cookies we use and your choices, please see our Cookie Policy.

6. How We Share Your Information

We do not sell or rent your personal information. We may share your data with:

  • Service Providers: Third-party companies that help us operate our website and deliver services (e.g., hosting providers, email services)
  • Nutritionists: Qualified professionals who conduct consultations (only information relevant to your consultation)
  • Legal Authorities: When required by law or to protect our rights and safety

All third parties are contractually obligated to protect your information and use it only for specified purposes.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, typically:

  • Enquiry information: Up to 2 years from last contact
  • Consultation records: Up to 5 years as required for professional standards
  • Marketing consent: Until you withdraw consent
  • Website analytics: Anonymised after 26 months

8. Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your data (subject to legal obligations)
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise these rights, contact us at [email protected].

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and staff training
  • Secure backup systems

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

We are based in the United Kingdom. If you access our website from outside the UK, your information may be transferred to and processed in the UK, which has adequate data protection standards.

11. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email or prominent website notice.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Ruxton
58 Union Street
Glasgow G1 3RB
United Kingdom
Email: [email protected]
Phone: +44 141 552 69 84

14. Complaints

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: www.ico.org.uk